Introduction

Welcome to FLYCATIONS LTD. These terms and conditions outline the rules and regulations for booking and using our services. Please read them carefully before making a booking.

FLYCATIONS LTD is registered in England and Wales (Company No. 14100185). Our registered address is 167-169 Great Portland Street, London, England, W1W 5PF. We hold an ATOL Protected Licence (No. 12238), ensuring your financial protection for flight-inclusive packages. By making a booking with us, the first named person on the booking agrees on behalf of all persons detailed on the booking that they have read these terms and conditions and have the authority to and do agree to be bound by them.

1. Booking and Payment

When you make a booking, you guarantee that you have the authority to accept and do accept on behalf of your party the terms of these booking conditions. A contract will exist as soon as we issue our confirmation invoice.

• A non-refundable deposit is required at the time of booking.
• The full balance is due no later than 10 weeks (70 days) prior to departure, unless otherwise specified on your confirmation.
• If the balance is not paid on time, we reserve the right to cancel your booking and retain your deposit.
• For bookings made within 10 weeks of departure, full payment is required at the time of booking.

2. Changes and Cancellations by You

If you wish to change or cancel your booking, you must notify us in writing. Cancellation charges will apply based on the time we receive your written notification relative to the departure date.

Note: Certain travel arrangements (e.g., scheduled flights) may not be changeable after a reservation has been made and any alteration request could incur a cancellation charge of up to 100% of that part of the arrangements.

3. Changes and Cancellations by Us

We plan arrangements a long time in advance and occasionally we may have to make changes to or cancel your booking. We reserve the right to do so at any time.

• Minor Changes: We will try to notify you before departure, but we are not obliged to pay compensation.
• Significant Changes: If we make a significant change (e.g., change of UK departure airport, change of destination, or a lower standard of accommodation), we will inform you as soon as reasonably possible. You will have the choice of accepting the change, accepting an alternative holiday of comparable standard, or cancelling and receiving a full refund.

4. Responsibility and Liability

We accept responsibility for ensuring that your travel arrangements are supplied as described and to a reasonable standard. If any part of your holiday is not provided as promised, we will pay you appropriate compensation if this has affected the enjoyment of your holiday.

However, we are not liable for any injury, illness, death, loss, damage, expense, cost, or other sum or claim of any description whatsoever which results from:

1. The act(s) and/or omission(s) of the person(s) affected;
2. The act(s) and/or omission(s) of a third party not connected with the provision of your holiday and which were unforeseeable or unavoidable;
3. Force Majeure (as defined in Section 10).

5. Complaints

If you have a complaint while on holiday, you must immediately inform the relevant supplier (e.g., your hotelier) and our local representative so that remedial action can be taken. If your complaint is not resolved locally, please follow this up within 28 days of your return home by writing to our Customer Services Department at support@flycations.co.uk.

Failure to follow this procedure may reduce or extinguish any rights you have to claim compensation from us, as we will have been deprived of the opportunity to investigate and rectify the problem.

6. Insolvency Protection

We provide full financial protection for our package holidays. For flight-based holidays this is through our Air Travel Organiser’s Licence (ATOL) number 12238 issued by the Civil Aviation Authority (CAA).

When you buy an ATOL protected flight or flight inclusive holiday from us you will receive an ATOL Certificate. This lists what is financially protected, where you can get information on what this means for you, and who to contact if things go wrong.

7. Refund Processing

Approved refunds will be processed:

• To the original method of payment
• Within 14–28 working days, subject to supplier refund timelines
• Bank or card processing times may vary depending on your financial institution.

8. Travel Documents and Health Requirements

It is your responsibility to ensure that you have all necessary travel and health documents before departure. All guests must have a valid passport (usually valid for at least 6 months beyond the date of return).

We cannot accept any liability if you are refused entry onto any transport or into any country due to failure on your part to carry all required documentation. You must pay us for any costs we incur as a result of such failure.

9. Travel Insurance

Adequate travel insurance is a mandatory condition of your contract with us. You must be satisfied that your insurance fully covers all your personal requirements including pre-existing medical conditions, cancellation charges, medical expenses, and repatriation in the event of accident or illness. If you choose to travel without adequate insurance cover, we will not be liable for any losses howsoever arising, in respect of which insurance cover would otherwise have been available.

10. Force Majeure

Except where otherwise expressly stated in these booking conditions, we will not be liable or pay you compensation if our contractual obligations to you are affected by “Force Majeure”. This means any event which we or the supplier of the service(s) in question could not, even with all due care, foresee or avoid. Such events may include war or threat of war, riot, civil strife, actual or threatened terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather conditions, fire, and all similar events outside our control.

11. Data Protection

We take full responsibility for ensuring that proper security measures are in place to protect your information. We must pass the information on to the relevant suppliers of your travel arrangements such as airlines, hotels, and transport companies. Please refer to our Privacy Policy for detailed information on how we collect, use, and protect your personal data.

12. Governing Law

These booking conditions and any agreement to which they apply are governed in all respects by English law. We both agree that any dispute, claim or other matter which arises between us out of or in connection with your contract or booking will be dealt with by the Courts of England and Wales only.

13. Agency Bookings

Where we act as an agent for another tour operator or service provider, their terms and conditions will apply to your booking. We will advise you at the time of booking if we are acting as an agent. In such cases, our responsibility is limited to making the booking in accordance with your instructions.

14. Single Service Bookings

For single service bookings (e.g., accommodation only or flight only), different terms may apply, and these will be communicated to you at the time of booking. These bookings do not constitute a “Package” under the Package Travel and Linked Travel Arrangements Regulations 2018, and therefore may not benefit from the same level of financial protection or liability cover.